Refund policy

 

Returns and Refunds are accepted within 21 days of receipt.

Refunds are subject to inspection and may be refused if: used, damaged, soiled, or not in new condition.

Items returned without tags attached, with tags missing or altered tags - will be returned and refused refund.

Within 21 Days -  The only return/restock fee we charge are the actual shipping costs. If you used free shipping, there will still be a shipping charge deducted from your return. Economy rates shipping charges are always less than the price we pay for shipping. Your refund will reflect a deduction for actual shipping charges. 

After 21 Days - Returns after 21 days may be refused at our discretion. If a return is accepted, there will be an additional 20% restock fee, in addition to the actual shipping charges.

To return an item, simply mail it to the address below, no need for any email or RMA.

Return address:
Parrot Surf & Skate
811 Coleman Blvd
Mt. Pleasant, SC 29464

Wetsuit returns

Wetsuits that have been worn in the water are yours - no exceptions.

If you want to return a wetsuit reach out to us at info@parrotsurfandskate.com. Please include your order number in the subject line of the email. You will be charged $15 for Wetsuit Returns (cost of shipping to you). We cannot afford to send wetsuits out for people to try on.

Do not crumple the wetsuit to return it. Wetsuits returned with creases or in poor condition because of improper packing will not be accepted for returns and returned to you at an additional charge. Wetsuits with smoothskin need extra care for packing.

Reorder the new wetsuit and reply to the new order email, mention this is an exchange for order XXXXXXX and we will pack up your new item(s) and include a pre-paid FedEx or USPS return label. When the original item is returned we will issue a refund for the original order. The actual cost of shipping may be deducted from the original order. This offer is available on to orders over $175